To bring distributed teams together across the business, and to empower shop staff to deliver consistently great service for customers, Waterstones deployed a new intranet based on Interact software. Their shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed. “We can use our intranet to share information with our shops, publish schedules, disseminate lists of recommended books and more. Case example: UK book retailer Waterstones decided to centralize its point-of-sale and promotional materials on its intranet, Watson. United Kingdom: … I'm currently in charge of the day to day management and upkeep of Waterstones intranet service, 'Watson', as well as being responsible for internal communications throughout a business consisting of almost 300 retail outlets. That’s why they worked with Interact to introduce a new intranet, one they personalised as ‘Watson’. Discuss. “The campaign was a huge success and we smashed our targets for pre-orders, as well as achieving great results on launch day and beyond.”, Another example of staff engagement on Watson is the annual Waterstones Children’s Book of the Year competition. That represents total cost savings of tens of thousands of pounds a year.”, Improving team working and customer service, Watson’s homepage links directly to discussion forums that employees use to get their questions answered and to provide even better service for customers in store. 02 Jul, 18  •  < 1, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. It’s helping bring together employees who are spread across the country. Leading UK bookseller Waterstones delivers great customer service with Interact. Ask questions. Multi-channel communication from within your intranet. Communities. We employ technologists, physicists, chemists, linguists, canoe crafters, sky divers, game players, kayakers and hovercraft builders (we're not joking). Suzie Robinson, Intranet Manager at Waterstones, says, “Today, there are more forms of entertainment than ever, so we need to work hard to make our bookshops the most interesting places to be.”, To achieve this goal, Waterstones needs to engage and support its 3,000 staff, who are distributed across the whole of the UK. Interact Intranet • 2 Pins. Click & Collect within 2 hours or buy online with Free UK Delivery on Orders Over £25. Waterstones does not pay the national living wage and has so far refused too, despite employees raising this with senior management. Waterstones 'Watson' intranet homepage. Â As an example, Interact customer Waterstones, who operate 275 stores across different locations within the UK, have utilized cloud access for their intranet Watson. “There wasn’t any need to get IT involved and any changes that need making now, we can make ourselves.”, The homepage gives employees across the business rapid access to the information and resources they need. Becki Hall  •  2011 . Analytics. Elle compte près de 300 boutiques au Royaume-Uni, en Irlande, en Belgique et aux Pays-Bas. Downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. Our people are our greatest asset. “Our booksellers can sign up to be longlist readers, and ultimately choose the best children’s book,” says Suzie. Manchester Met Uni Intranet … Forums. All this will enable them to deliver a better customer experience. Interact Intranet 's best boards. “As well as making us more commercially responsive, downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. Explore. Bring your people together for more effective working. We power internal communications. About Interact. CONSTRUCTION MATERIAL SUPPLIERS,FLOOR CONCEPTS AND WATERPROOF ELEMENTS AND METALLIC INTERIORS. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Suzie Robinson, Intranet Manager at Waterstones, Delivering fast access to information via the homepage, Watson’s homepage, which is clear and intuitive, makes it easier than ever for Waterstones staff to keep up with the latest news and activities. Waterstones, formerly Waterstone's, is a British book retailer that operates 283 shops, mainly in the UK and also other nearby countries. Case Study . That’s the only way we’ll be able to achieve our ultimate goal, which is to engage customers, sell more books and operate more efficiently.”, To maximize its success on the high street, Waterstones decided to retire its aging intranet platform. “Our shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed,” says Suzie. Downloading and printing marketing materials from our intranet has reduced the cost of a … Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. That represents total cost savings of tens of thousands of pounds a year. Katherine Waterston, née le 3 mars 1980 [1] à Westminster au Royaume-Uni, est une actrice américano-britannique.Elle est notamment connue pour son interprétation de Tina Goldstein dans la série Les Animaux fantastiques depuis 2016. “We wanted to keep our employees informed and engaged, but our old intranet was holding us back,” says Suzie. Share ideas. Discuss. Apr 11, 2019 - Find out how Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Bring your people together for more effective working. Integrations . They're smart, funny, clever, innovative and generally just brilliant. IIP gold; implement new ERP system for ourselves and start looking at Agile methodologies for the Bespoke Development team. “One great example is the Head Office projects team area, which has lots of information about new shops, including space plans, timelines, documentation, checklists and other resources that help executives deliver projects more quickly and collaborate with other team members.”, Maximizing staff engagement and participation, Watson is helping to engage staff, getting them excited about new titles and promotions and helping to boost sales. “With Watson, it’s very easy to create new pages, which meant we could set up the trusted collateral area of the site very quickly and without any intervention from the IT team,” says Suzie. Interact intranet design inspiration. Broadcasts. Turnover breaks through £5million. 2010. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business. This is very poor. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Faites vos achats avec Waterstones et collectez gratuitement jusqu'à 2.00 % pour vos associations préférées. Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. Qui Sommes-Nous ? Associations; Boutiques Solidaires; Comment Ça Marche ? 71 likes. Se connecter ou S'inscrire pour collecter des fonds. Waterstones is a great environment to work in for retail. Qui Sommes-Nous ? “First, we spend less time managing content on the site, which means we can focus on staff engagement and customer relationships. Explore books by Watson with our selection at Waterstones.com. Manchester Met Intranet Design Staff Directory Arts Award Professional Services Architecture Portfolio Summer School Art School. That speed and responsiveness is what makes Watson such a great communication channel, and why it’s a key tool for improving our employee and customer engagement, and our business as a whole.”, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. “Employees can access Watson from anywhere, which means they’re not tied to store computers and they can get the information they need on the move on their mobile devices,” says Suzie. Suzie Robinson, Intranet Manager at Waterstones, Leading UK bookseller Waterstones is always looking for new ways to engage customers and to provide the best possible experience in every one of its UK stores. Interact the gateway to your digital workplace. Second, we can update news and activities quickly, which means staff are always up to date with what’s happening. Communities. Elddis IT Strategy. “Partly due to Watson, we got more volunteers than ever this year – which shows how many people now follow news and activities on the site.”, Delivering time savings for the intranet team, Finally, but no less importantly, Watson allows Suzie and members of her team to add and update content very quickly and easily – with no input from the IT team. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business.”, Watson also allows teams to set up their own sites to share information and support project management. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Streamline business processes with online forms. We won a tender to develop the global intranet for William Grant. "Watson is incredibly social. Cons. Interact Intranet • 33 Pins. An average-sized Waterstones shop sells a range of approximately 30,000 individual books, as well as stationery and other related products. Workflow & Forms. Streamline business processes with online forms. Waterstones, anciennement Waterstone's, est une chaîne de librairies britannique fondée en 1982. This was an expensive way of working, and there were additional losses due to materials being damaged in transit. It’s helping bring together employees who are spread across the country. “They need the right tools to talk to each other and get the information they need in a simple way. Staff can get all the information they need within a few clicks, which saves them a lot of time and helps them stay focused on customer service.”. Workflow & Forms. “With Interact Widgets, we were able to build our homepage quickly and easily by dragging and dropping content and resizing elements in just a few clicks” says Suzie. “Watson is incredibly social,” says Suzie. Broadcasts. “Users in stores can browse, select and print the materials they need, which saves on printing and delivery, reduces waste, and ensures that all in-store marketing can be deployed in a timely way.”, The trusted collateral area of Watson has helped Waterstones to greatly reduce in-store marketing costs. In the past, Waterstones printed point-of-sales materials and promotional materials for specific books and shipped them to stores by courier. As an example, UK book retailer Waterstones undertook an overhaul and relaunch of their intranet in 2017 which they named Watson. “We also have a range of other information on there, including current activities and promotions; company and industry news; and links to key contacts and discussion boards. “There’s a double benefit for us here,” says Suzie. Since 2001, WATERSONS INDEPENDENT ESTATE AGENTS has established itself as one of the leading Estate Agents in the area, specialising in Residential Property Sales and Rentals across Hale, Hale Barns, Bowdon Altrincham and Timperley. Interact Intranet. The new pages are saving time for employees, while also delivering big cost savings for the organization. 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